JJ
Joselyn J

1 reviews | Active since Dec 2015

08 Mar 2022, 09:10

SR*** Fibre Internet

Here we go again what a **** service provider and *********** staff.Clearly the Big bosses don't give a **** about their business to have their customers go through the same **** every single month with service being down and still we can't talk to mangers to sort out our problem, all they say is sorry for the inconvenience and we understand, you don't understand ****.I have been in downtime since Thursday 3/3/2022 up until today my line is still off, how the hell.The SR*** means nothing,I require service delivery cause that's what I pay for and still get jack ****.I want to be refunded for every cent I had to spend to make alternative means.Vodacom don't care if you working from home and losing money for days but they making money.I have spoken to so many Consultants Setho,Zoe,Boitomelo,Ndeleka Novisa,Usinahti,Inoccentia,Thabo,Neo,Moosa Dlamihni ,Reranzu,Vincent,Nicole Mars ,to date and the apparent Technicians assigned Linda Twale, Martin Phillips and still nothing done.Please explain to me how if all those people mentioned here, and not one knows what the problem is.This is shocking and unacceptable for such big company to deliver such poor, service,and yet no-one is held liable nor responsible for this.I expect that this does not fall on deaf ears, even if I know it will.Poor,poor,poor,poor,services is an understatement.

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2022, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team