SR*** APPALLING SERVICE FROM VODACOM

Please note that I have requested to cancel my services on the 25/03/2019 and 30 days there after is 25/04/2019, I have just received a mail saying my account has been topped up and I will need to pay again, this is honestly horrid service as I was told once again the back office is handling the matter Miss S.Adams is dealing with my matter and still taking her 2 months to resolve a cancellation, therefore due to her not being able to attend I now have 2 pay again.

I will never recommend Vodacom to any family members and friends as your service is not extremely delayed and unorganized,some of your employees have not been trained sufficiently in what they are doing as they give different answers every time a call is made to them, your ground sales reps are not advertising your products with sufficient information and therefore I am stuck in this situation.

I refuse to pay for another month as my family cannot afford to pay another month hence cancelling and as said will be effective after 30 days which are passed.