SR***

Item: Vodacom
Rating: 1
Author: Andela L

I am absolutely disgusted and annoyed with Vodacom but not surprised as this is the second time I am experiencing such nonsensical service. I was out of a Fibre connection from the 22nd of July 2025 until the 25th of August 2025 due to a call centre agent handling my issue, logged the technical issue under an incorrect ticket. I have since requested a refund and no response. I have used my airtime and data to reach out but no response has been received. Yet, the newly billed statement is out. I request contact be made to me ASAP regarding this matter or will have to take the matter further. I want my money.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Sept 2025, 09:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply07 Sept 2025, 09:47

Official

Best regards,

Vodacom's replyOfficial

16 Sept 2025, 12:51

Dear Andela,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Our records indicate that your query has been attended to and feedback on this matter has been provided. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Have a pleasant day further.

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Sept 2025, 12:51

Official

Best regards,

SR***

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