SR Ref # S3-8U22I-IAVA6

I have still not received a satisfactory response from Vodacom. I wrote a Hellopeter complaint on 6/2 having had no response to the above named reference number. Two days later, Dylan phoned me to say that 'I would not get what I want' and when I insisted that I receive a detailed breakdown of my December bill showing how much data was used and at what times he just kept repeating that it was not possible to give me this information. I told him that I had received more information from the call centre agent when I initially made my complaint than he was prepared to give me and that I did not accept his stonewalling response. Consumer legislation in this country requires that service providers demonstrate how billing totals are arrived at. This lack of transparency is highly ********* on Vodacom's part. I did not use data on my phone at 2am on the 14th of December. It was the sunday night before my last day of work before taking leave. I am never up at that time and had a departmental meeting first thing the next morning. I am disputing my December bill and insist that Vodacom meets it's obligations to provide me with evidence that shows me when the data I have paid for was used!