SR Ref: ***
<p>As per my first complaint on the 31/05/2017 Vodacom did not provide me with nay answers or feedback, so I call again today.. guess what nothing was done besides canceling the services. no refund no answers nothing. so I call to complain I'm then told I need to email to get a refund. . Vodacom again pushing clients over .. no help. . no transparency and no accountability. . so I email.. guess what both emails are rejected. . I am now even more sure Vodacom is running a ****.. even the call centre provided email is not working. .. *** is going on here ! I want resolution ASAP! I want my refund and all my questions answered </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Shane,
Please note we have credited your Vodacom account with R460.16 ex vat for wasp services.
We apologise for inconvenienced caused .
Regards
R.Maart
Best regards,
Good day Shane,
Please note we have credited your Vodacom account with R460.16 ex vat for wasp services.
We apologise for inconvenienced caused .
Regards
R.Maart
Best regards,
Thank you , however I still would like all info iv asked for, when did I supposedly activate this service. what type of authentication was used and why was I not informed by Vodacom that I had a wasp service running.. as I feel this vuclip company that Vodacom has decided to do business with ate *********. There email addresses are not even valid.. how can you do business with a company like that ?
Thank you , however I still would like all info iv asked for, when did I supposedly activate this service. what type of authentication was used and why was I not informed by Vodacom that I had a wasp service running.. as I feel this vuclip company that Vodacom has decided to do business with ate *********. There email addresses are not even valid.. how can you do business with a company like that ?