SR Being resolved without Client even being contaced

<p>My airtime and DATA keeps on going missing, I have escalted this issue last month until today no one has contacted me, Same thing happended again 03/03/2017 again - all airtime and data went missing , where there is no subscriptions adds on the phone or internet being accessed at all. Vodacom informed me on saturday when i logged another SR that my issue has been resolved. How is that POSSIBLE when no ONE contacted me. This is UNACCEPTABLE as every month my data and Airtime goes missing in the beginning of the MONTH. I NEED VODACOM TO RESOLVED THIS ASAP....</p>