CM
Conny M
1 reviews | Active since May 2015
09 Feb 2021, 10:12
SR ***
Just called in ticket has still not been allocated to a technician which should have been done within 72hrs meaning it's still just open and unattended,yet we've been billed for and I have to a follow up daily as we still have no wifi which we being billed for..... what an after service
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Replies (2)
Vodacom's replyOfficial
09 Feb 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2021, 13:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records shows our Fibre Relocation Team has assisted and rep**** to you via email. See below response.
Vodacom : Awaiting package selection. Kindly be advised that an email has been sent to email address : *** regarding the Relocation of your Fibre service request. Kindly respond to the email so we may expedite the process. Regards Consumer Website Team
Vodacom : Awaiting package selection. Kindly be advised that an email has been sent to email address : *** regarding the Relocation of your Fibre service request. Kindly respond to the email so we may expedite the process. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2021, 13:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number SR***, our records shows our Fibre Relocation Team has assisted and rep**** to you via email. See below response.
Vodacom : Awaiting package selection. Kindly be advised that an email has been sent to email address : *** regarding the Relocation of your Fibre service request. Kindly respond to the email so we may expedite the process. Regards Consumer Website Team
Vodacom : Awaiting package selection. Kindly be advised that an email has been sent to email address : *** regarding the Relocation of your Fibre service request. Kindly respond to the email so we may expedite the process. Regards Consumer Website Team
Best regards,