SB
Sandra B

1 reviews | Active since Aug 2014

24 Jun 2019, 10:23

Spurious, Unidentified Premium Text Rated Message Charges

Deon we agreed on the last complaint I raised that Vodacom would track the source of the premium rated text charges on my account. I see those charges were reversed. I however today received a text from Vodacom today saying these charges come from 42402 and ***. I don't use these numbers on my phone and cannot identify where they come from. Kindly contact me asap as I have advised Vodacom to block all content and premium rates text message charges from being billed to my account. The reference number provided by Vodacom is ***. This needs to be blocked for once and for all.

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2019, 12:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team