Spurious, ********** Premium Text Messages from Unknow Source(s)

Item: Vodacom
Rating: 1
Author: Sandra B

Hi Dean - I am waiting for feedback on the identification of the source of the spurious premium content messages that keep getting added to my account.

Also I was overcharged in April by around R84 and this has not, as yet, been refunded, although Vodacom said it would be -for spurious content service charges I did not request nor authorize, and was not aware of, and GOT NO BENEFIT from either!

Thanks for your help thus far, but I want this resolved please. For once and for all.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jun 2019, 17:00

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Jun 2019, 17:00

Official

Sandra B's updateReviewer Update

13 Jul 2019, 21:49

Vodacom many thanks, and to Deon. The spurious charges have been credited and no more spurious premium text msg charges this month! What a pleasure. Thank you.

I still find though that my contract charges are R30 higher than they were in Feb this year. Is this the increase that was app**** to my contract?

Sandra B's update13 Jul 2019, 21:49

Reviewer Update