Springs Mall Vodacom shop

My Mother is a 76 yr old lady battling constantly with the Vodacom staff at Springs Mall. The male staff are always just looking over shoulder at the young woman and not listening to her needs. They never pay attention the rest of the staff are never available. I have suggested changing service providers but being76 she is scared. When will Vodacom do something about the Springs staff? They are downright rude uninterested and very unhelpful. Your service sucks when an old lady needs help with all the modern technology. Your staff dismisses then shocking.