Sponsored Account But Cannot Access Your Data and Minutes

Very frustrated with Vodacom sponsored account!!!! Disgusted!!! I cannot access and make use of my Data bundles, I've sent numerous emails with no assistance whatsoever. Also the stupid chat box doesn't want to help me because I am a sponsored account. I've literally sent emails after emails the whole day but no one seems to bother. Why pay for a service that you cannot utilize? Vodacom I am really disappointed!!

I am sending emails to this email address *** and i get automated responses but no help the whole DAY!!! Utter nonsense!!