SL
Stephen L

1 reviews | Active since May 2017

07 Nov 2022, 06:42

Spiteful Vodacom

"We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid."

Above is extract from confirmation of my cancellation of Vodacom contract. So they are going to take away the unused data and airtime because I have cancelled my contract. How can they do this? I have paid for the airtime and data. Seems they are doing this out of spite. I should be able to retain what I have paid for.

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2022, 08:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply07 Nov 2022, 12:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Checkout the Terms and Conditions below:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team

Best regards,