spineless manager

<p>vodacom at Lakeside mall in Benoni has the most shocking service from a branch manager I have ever seen. I did my data upgrade last week and the lady helping me changed my contract to a Top up once the data had been reached, this seemed all well and good except that I have another 2 sims linked to the same number which were cancelled once the upgrade had taken place and I had been at home for the last 8 hours!!</p> <p>went back to the store the following day (Monday) and sat for 2 hours only to be told that my contract will have to be put back to the normal way it was and I will have to bring the 2 sim cards in to be changed as they had been deleted from the system!</p> <p>I could only go back to the store today (Sa****ay) and the lady that helped me in the beginning took my 2 old sims and was in the process of giving me my 2 new sims only to be told that I would need to pay another R105 per sim for the new ones and R94 per sim for connection!!!!! I told her that I was not going to pay another cent as I had already payed for the upgrade, she took this to her manager and what she came back with was shocking, her manager (Burt) told her that it was not between himself and me but between myself and the consultant so therefore IT WAS NOT HIS PROBLEM!!!!!!!!!!!!!!!!!</p> <p>I told her to ask Burt to please come out from the back and come and talk to me, HE REFUSED.......... he told Immaculate (consultant) that it was her fault and she would have to pay for the exchange...</p> <p>the cheek of a manager expecting his employee to pay for something that VODACOM make an absolute fortune from is pathetic to say the least....</p> <p> </p> <p><br />if I did not just upgrade all my contracts I would be telling VODACOM Lakeside mall to go and shove my contract some where else as they are quick to take my money every month but are not willing to help with this small but big problem....</p> <p> </p> <p><br />I certainly hope that VODACOM acts on this and rectifies this situation timeously?</p> <p> </p>