Speed Please

I would like to know what I can do to get my internet speed, i.e. the speed that I am paying for, back up to where it is supposed to be??

Yesterday, being Thursday19/05/2022, Vumatel was off in Vaalpark, Sasolburg, again (for the fifth time in 2 months). Of course when I contacted Vodacom support they knew nothing about it.

When Vumatel came back on, my speed was (and still is) sitting at less than half of what I am supposed to have (and what I am paying for). I gave it a day in the hopes that something would happen, i.e. that the speed would return to what it is supposed to – NOTHING!!! I contacted support and was told that the speed is down because I have devices connected – REALLY!!! Is that not what I am supposed to have (at worst, I have 2 laptops and 2 phones and a tablet). Admittedly I surrendered to the gent wisdom and stopped trying to explain that that is what I always had and the speed was normally what it was supposed to be.

Please, if you could forward this email to someone who can help (I realise that you are sales) as phoning *** – 3 – 3 really gets me nowhere.