dT
desiree T
1 reviews | Active since Jan 2014
14 Apr 2019, 07:13
Speechless
I’m really unhappy with Vodacom, I’ve been trying really hard to get in touch with the correct person to sort out this account, Vodacom is refusing to collect the device because the device was delivered longer than 7 days but I’ve been trying to get hold of them in that same week and now they won’t cancel then contract and I’m stuck with no assistance from Vodacom and I will not pay an extra 500 to something I did not agree to.
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Replies (2)
Vodacom's replyOfficial
14 Apr 2019, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Apr 2019, 08:31 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have provided feedback and requested the relevant department assist further. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 08:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have provided feedback and requested the relevant department assist further. Regards Consumer Website Team
Best regards,