<p>Its 6 monthes now since I have upgraded my contract, the same time that I have been battling to get my contract with Vodacom sorted out. After several calls with reference numbers and emails backward and forward still nothing!!</p> <p> </p> <p>On the 22 December suddenly my phone stops working. All data, sms and minutes are cut off for no apparent reason. I couldnt use my phone for anything in January or February. Suddenly the end of Feb I speak to a man appologising for things getting out of hand. He prommises a credit for Jan and Feb invoices and all will be well ..................... At last I thought I can go on.</p> <p>Untill now I have ALSO not received a single statement at the end of any month since upgrading. Im told its because of the new system ...... Ive been asking and asking with ni succ ess.</p> <p>Here I am under the impression that Im starting March on a R0.00 balance, I was told that I would be credited Jan and Feb. Dec was paid by debit order as normal. Prepared to pay for the March usage as normal, again no statement and to my surprise no debit order. In April my phone gets cut off AGAIN and it is off to date. </p> <p>Now they blacklist me for not paying for something I dont have. My name is smered because Vodacom refuse to do their part</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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