BH
Beverley H
1 reviews | Active since Dec 2014
17 Feb 2026, 15:27
SPEECHLESS
Speechless at the level of service, from a company like Vodacom. Their Upgrade call centre is pathetic. Got a call re upgrade ...agreed in essence to what was offered, towards the end of the call I was told that I would receive an sms which I had to acknowledge regarding the quote I had agreed to - did not get an sms and the call dropped - so in my mind contract was not concluded. Then I get an SMS to say the phone would be delivered in 1 - 3 days - still no email of the contract. Called in the next day to query this, am sent the contract - has wrong delivery address - I advise them. Then over the w/e discovered Hauwei does not operate on Google Platform which I was not informed about, so cancel the contract early Monday 16/02. They then try to deliver the phone - but after me having 3 times telling them the correct address Sky try to deliver to the incorrect address. I am now asking for confirmation of cancelled contract - and they say it will take 3 - 5 days! Yet it take 1 min to close off the contract and assign delivery to me, when I have not concluded verbally acceptance of the quote. Service level 0
Helpful (0)
Replies (4)0
Replies (4)BH
Beverley H's updateReviewer Update
18 Feb 2026, 10:26PLEASE READ MY INITIAL REPORT!!!!!! THE PHONE WAS NOT DELIVERED TO ME. IT WENT TO THE INCORRECT ADDRESS - I SPOKE TO THE SKY COURIER ON MONDAY EVENING AND HE CONFIRMED HE DID NOT RELEASE IT TO THE INCORRECT ADDRESS.
I CANCELLED THE CONTRACT ON MONDAY MORNING. I AM NOW TOLD THAT AN EMAIL WAS ONLY SENT ON TUESDAY FROM YOUR OFFICE TO SKY TO ADVISE THEM TO RETURN THE PHONE TO YOUR WAREHOUSE - THIS AFTER MY NUMEROUS EMAILS AND PHONE CALLS TO YOUR OFFICE, THEY DECIDE TO DO SOMETHING ON TUESDAY !! I AM ALSO TOLD THAT THE PHONE IS STILL IN DURBAN WITH THE COURIER, AND I HAVE TO WAIT FOR THE WAREHOUSE TO RECEIVE IT - I WOULD THEN GET AN SMS AND THEN I HAVE TO PHONE IN TO HAVE THE CONTRACT REVERSED!!!!! I THE CUSTOMER HAVE TO DO EVERYTHING. YOU KNOW I DO NOT HAVE THE PHONE! ESPECIALLY AS YOU STILL SENT IT TO THE INCORRECT ADDRESS AFTER ME ADVISING 3 TIMES OF THE CORRECT ADDRESS, YOU SHOULD BE EMBARRASED ENOUGH TO CONFIRM THIS CONTRACT CANCELLED IMMEDIATELY! I HAVE WASTED TOO MUCH TIME WITH VODACOM THIS WEEK AND I NEED TO SORT OUT A CONTRACT ASAP!
DOES IT NOT HIT YOU IN THE EYE THAT ALL THE REPORTS ON HELLO PETER ARE NEGATIVE FEEDBACK!! YOUR MARKETING PEOPLE SHOULD WAKE UP AND TAKE NOTE - AS SHOULD YOUR SALES PEOPLE
I CANCELLED THE CONTRACT ON MONDAY MORNING. I AM NOW TOLD THAT AN EMAIL WAS ONLY SENT ON TUESDAY FROM YOUR OFFICE TO SKY TO ADVISE THEM TO RETURN THE PHONE TO YOUR WAREHOUSE - THIS AFTER MY NUMEROUS EMAILS AND PHONE CALLS TO YOUR OFFICE, THEY DECIDE TO DO SOMETHING ON TUESDAY !! I AM ALSO TOLD THAT THE PHONE IS STILL IN DURBAN WITH THE COURIER, AND I HAVE TO WAIT FOR THE WAREHOUSE TO RECEIVE IT - I WOULD THEN GET AN SMS AND THEN I HAVE TO PHONE IN TO HAVE THE CONTRACT REVERSED!!!!! I THE CUSTOMER HAVE TO DO EVERYTHING. YOU KNOW I DO NOT HAVE THE PHONE! ESPECIALLY AS YOU STILL SENT IT TO THE INCORRECT ADDRESS AFTER ME ADVISING 3 TIMES OF THE CORRECT ADDRESS, YOU SHOULD BE EMBARRASED ENOUGH TO CONFIRM THIS CONTRACT CANCELLED IMMEDIATELY! I HAVE WASTED TOO MUCH TIME WITH VODACOM THIS WEEK AND I NEED TO SORT OUT A CONTRACT ASAP!
DOES IT NOT HIT YOU IN THE EYE THAT ALL THE REPORTS ON HELLO PETER ARE NEGATIVE FEEDBACK!! YOUR MARKETING PEOPLE SHOULD WAKE UP AND TAKE NOTE - AS SHOULD YOUR SALES PEOPLE
BH
Beverley H's update18 Feb 2026, 10:26
Reviewer Update
PLEASE READ MY INITIAL REPORT!!!!!! THE PHONE WAS NOT DELIVERED TO ME. IT WENT TO THE INCORRECT ADDRESS - I SPOKE TO THE SKY COURIER ON MONDAY EVENING AND HE CONFIRMED HE DID NOT RELEASE IT TO THE INCORRECT ADDRESS.
I CANCELLED THE CONTRACT ON MONDAY MORNING. I AM NOW TOLD THAT AN EMAIL WAS ONLY SENT ON TUESDAY FROM YOUR OFFICE TO SKY TO ADVISE THEM TO RETURN THE PHONE TO YOUR WAREHOUSE - THIS AFTER MY NUMEROUS EMAILS AND PHONE CALLS TO YOUR OFFICE, THEY DECIDE TO DO SOMETHING ON TUESDAY !! I AM ALSO TOLD THAT THE PHONE IS STILL IN DURBAN WITH THE COURIER, AND I HAVE TO WAIT FOR THE WAREHOUSE TO RECEIVE IT - I WOULD THEN GET AN SMS AND THEN I HAVE TO PHONE IN TO HAVE THE CONTRACT REVERSED!!!!! I THE CUSTOMER HAVE TO DO EVERYTHING. YOU KNOW I DO NOT HAVE THE PHONE! ESPECIALLY AS YOU STILL SENT IT TO THE INCORRECT ADDRESS AFTER ME ADVISING 3 TIMES OF THE CORRECT ADDRESS, YOU SHOULD BE EMBARRASED ENOUGH TO CONFIRM THIS CONTRACT CANCELLED IMMEDIATELY! I HAVE WASTED TOO MUCH TIME WITH VODACOM THIS WEEK AND I NEED TO SORT OUT A CONTRACT ASAP!
DOES IT NOT HIT YOU IN THE EYE THAT ALL THE REPORTS ON HELLO PETER ARE NEGATIVE FEEDBACK!! YOUR MARKETING PEOPLE SHOULD WAKE UP AND TAKE NOTE - AS SHOULD YOUR SALES PEOPLE
I CANCELLED THE CONTRACT ON MONDAY MORNING. I AM NOW TOLD THAT AN EMAIL WAS ONLY SENT ON TUESDAY FROM YOUR OFFICE TO SKY TO ADVISE THEM TO RETURN THE PHONE TO YOUR WAREHOUSE - THIS AFTER MY NUMEROUS EMAILS AND PHONE CALLS TO YOUR OFFICE, THEY DECIDE TO DO SOMETHING ON TUESDAY !! I AM ALSO TOLD THAT THE PHONE IS STILL IN DURBAN WITH THE COURIER, AND I HAVE TO WAIT FOR THE WAREHOUSE TO RECEIVE IT - I WOULD THEN GET AN SMS AND THEN I HAVE TO PHONE IN TO HAVE THE CONTRACT REVERSED!!!!! I THE CUSTOMER HAVE TO DO EVERYTHING. YOU KNOW I DO NOT HAVE THE PHONE! ESPECIALLY AS YOU STILL SENT IT TO THE INCORRECT ADDRESS AFTER ME ADVISING 3 TIMES OF THE CORRECT ADDRESS, YOU SHOULD BE EMBARRASED ENOUGH TO CONFIRM THIS CONTRACT CANCELLED IMMEDIATELY! I HAVE WASTED TOO MUCH TIME WITH VODACOM THIS WEEK AND I NEED TO SORT OUT A CONTRACT ASAP!
DOES IT NOT HIT YOU IN THE EYE THAT ALL THE REPORTS ON HELLO PETER ARE NEGATIVE FEEDBACK!! YOUR MARKETING PEOPLE SHOULD WAKE UP AND TAKE NOTE - AS SHOULD YOUR SALES PEOPLE
BH
Beverley H's updateReviewer Update
18 Feb 2026, 10:55NOW TO ADD INSULT TO THIS ALL, I GET A PHONE CALL FROM VODACOM DELIVERY CALLING ME ABOUT THE DELIVERY OF MY PHONE!!!!!!
NO WONDER SOUTH AFRICAN STRESS LEVELS ARE THROUGH THE CEILING DEALING WITH INCOMPTENCE LIKE THIS!
NO WONDER SOUTH AFRICAN STRESS LEVELS ARE THROUGH THE CEILING DEALING WITH INCOMPTENCE LIKE THIS!
BH
Beverley H's update18 Feb 2026, 10:55
Reviewer Update
NOW TO ADD INSULT TO THIS ALL, I GET A PHONE CALL FROM VODACOM DELIVERY CALLING ME ABOUT THE DELIVERY OF MY PHONE!!!!!!
NO WONDER SOUTH AFRICAN STRESS LEVELS ARE THROUGH THE CEILING DEALING WITH INCOMPTENCE LIKE THIS!
NO WONDER SOUTH AFRICAN STRESS LEVELS ARE THROUGH THE CEILING DEALING WITH INCOMPTENCE LIKE THIS!
BH
Beverley H's updateReviewer Update
23 Feb 2026, 15:17YES! I was never advised or was it confirmed with me the cancellation. I was told I would get an sms and email regarding the cancellation - and I had to phone in and go through the cancellation process. This never happened!!
it was only when I went into the Store at the Pav in Westville, on Saturday 21/02 - they confirmed the cancellation and we set up a new upgrade. This after me chasing down, as of Friday midday for confirmation of cancellation - and I was told it had been "escalated".
Again, no communication from your On-line team at all - shocking! Will never use on-line option again - go face to face in the store only.
it was only when I went into the Store at the Pav in Westville, on Saturday 21/02 - they confirmed the cancellation and we set up a new upgrade. This after me chasing down, as of Friday midday for confirmation of cancellation - and I was told it had been "escalated".
Again, no communication from your On-line team at all - shocking! Will never use on-line option again - go face to face in the store only.
BH
Beverley H's update23 Feb 2026, 15:17
Reviewer Update
YES! I was never advised or was it confirmed with me the cancellation. I was told I would get an sms and email regarding the cancellation - and I had to phone in and go through the cancellation process. This never happened!!
it was only when I went into the Store at the Pav in Westville, on Saturday 21/02 - they confirmed the cancellation and we set up a new upgrade. This after me chasing down, as of Friday midday for confirmation of cancellation - and I was told it had been "escalated".
Again, no communication from your On-line team at all - shocking! Will never use on-line option again - go face to face in the store only.
it was only when I went into the Store at the Pav in Westville, on Saturday 21/02 - they confirmed the cancellation and we set up a new upgrade. This after me chasing down, as of Friday midday for confirmation of cancellation - and I was told it had been "escalated".
Again, no communication from your On-line team at all - shocking! Will never use on-line option again - go face to face in the store only.
BH
Beverley H's updateReviewer Update
24 Feb 2026, 09:10Please be advised, I have just had notification that the amount for the Contract that was cancelled and confirmed by you that it is cancelled, will be coming up my bank account 02 March?????? Please confirm that this has been cancelled and no monies will be taken off my account - before I blow another fuse!
BH
Beverley H's update24 Feb 2026, 09:10
Reviewer Update
Please be advised, I have just had notification that the amount for the Contract that was cancelled and confirmed by you that it is cancelled, will be coming up my bank account 02 March?????? Please confirm that this has been cancelled and no monies will be taken off my account - before I blow another fuse!