AA
Ansie A

1 reviews | Active since Nov 2017

17 Nov 2017, 14:19

Special products and upgrades and no delivery!

Upgrade my Vodacom acc,trying to upgrade my acc at Vodacom, I was asked to file a dispute which I have, did everything that was asked from me. The dispute was approved and no delivery have been made for the last 5 months!!!! Really redicueless!!! And since the bucked have been passed from one consultant to the next! Really Vodafone is that your service?....

0
Replies (2)
Vodacom
Vodacom's reply17 Nov 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Nov 2017, 09:38
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

We have requested high priority and feedback to you.

Warm regards,

SS