1 reviews | Active since Dec 2016
Special Offer was not Delivered
Hi I received a call from Vodacom in Sep17 with regards to a 30gig day and 30gig night @ R399. I requested 2 devices one for my son and the other for myself. The device was delivered 29th Sep and my son activated his on the 1st Oct. On the 7th he received a notification that data depleted. When I queried with Vodacom on the 7th they informed me that it was a 5gig and not 30gig. Ever since than I have called them with no joy. Today I called again and the easy solution for them is collect the device and charge me for what I used. This is unacceptable as they called me with the 30gig off and they did not deliver what they offered. No one at Vodacom taking responsibility for this.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Daksha
Please be advised that our record reflects feedback has been provided to you today from the Sales team.
Regards,
RJ
Dear Daksha
Please be advised that our record reflects feedback has been provided to you today from the Sales team.
Regards,
RJ
