MT
Mpho T

1 reviews | Active since Dec 2013

07 Mar 2018, 10:03

Special fell off

You always give me the best service when i visit Vodacom 4U store in Secunda Mall but am greatly disappointed with what happened lately.

I knew the special for the Samsung A8 and J3 package for R449 ends on the 6th of March so i thought i had time. I received a call that the phones were delivered at the store and since i couldnt come during the week, i said i would come over the weekend.

The store was full on Saturday and that is why i came on Sunday the 4th only for you to inform me, your colleague sold my phones and you will not be able to get a J3 anymore. I don't understand this and i am deeply disappointed. I didnt want a contract until I saw the special and i do not want any other phones besides Samsung.

I am still without a contract phone and i refuse to believe that Vodacom cannot find a J3 somewhere else

0
Replies (2)
Vodacom
Vodacom's reply07 Mar 2018, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 11:25
Official

Good day

We regret taking note of your experience.

A message has been sent to the management of the store in question for review and feedback.

We apologise for any inconvenience caused.

Regards

Moddy