1 reviews | Active since Dec 2013
Special fell off
You always give me the best service when i visit Vodacom 4U store in Secunda Mall but am greatly disappointed with what happened lately.
I knew the special for the Samsung A8 and J3 package for R449 ends on the 6th of March so i thought i had time. I received a call that the phones were delivered at the store and since i couldnt come during the week, i said i would come over the weekend.
The store was full on Saturday and that is why i came on Sunday the 4th only for you to inform me, your colleague sold my phones and you will not be able to get a J3 anymore. I don't understand this and i am deeply disappointed. I didnt want a contract until I saw the special and i do not want any other phones besides Samsung.
I am still without a contract phone and i refuse to believe that Vodacom cannot find a J3 somewhere else
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience.
A message has been sent to the management of the store in question for review and feedback.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience.
A message has been sent to the management of the store in question for review and feedback.
We apologise for any inconvenience caused.
Regards
Moddy
