1 reviews | Active since Jul 2016

17 Oct 2017, 05:37

Speaking to a consultant

I find it difficult to get through when I'm trying to speak to a consultant, I've made many attempt and the only thing I get is that "we are experiencing a huge volume of call" I have a contract phone that is due or has already expired. I have tried this 111 and ********** I still can't get through.

0
Replies (1)
Vodacom
Vodacom's reply17 Oct 2017, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team