Spamming without CPA consent
I have received 14 spam emails now from Vodacom 4U Nicolway requesting me to upgrade a contract which I have repeatedly stated I do not want to upgrade.
The e-mail further goes so far as to violate the Consumer Protection Act on electronic advertising as it does not give me an opt-out option to the spam mail.
It is apparent that the organisation has no interest in adhering to client wishes although I have expressed directly to them and their agents that I do not give consent to be contacted I get spammed continuously. If this continues I will be forced to refer this for enforcement to the CPA.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Nov 2018, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2018, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Nov 2018, 17:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your concerns have been attended to and a request has been submitted to the relevant department.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your concerns have been attended to and a request has been submitted to the relevant department.
Regards
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2018, 17:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your concerns have been attended to and a request has been submitted to the relevant department.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your concerns have been attended to and a request has been submitted to the relevant department.
Regards
Vodacom Consumer Website Team
's updateReviewer Update
17 Jan 2019, 09:18Even after a promise not to contact me again it has started again. Empty promises and an ********* company!
's update17 Jan 2019, 09:18
Reviewer Update
Even after a promise not to contact me again it has started again. Empty promises and an ********* company!