1 reviews | Active since Nov 2013
Spam sms's and no help
On Saturday the 21st October at 23h30 i ran out of Data and when you run out of data you get a sms notification to tell you. But Vodacom decided to send me an sms every 3 minutes for the next 16 ,5 hours a total of 330 sms's was sent to me in a matter of 16 hours when i called in to the call center they gave me a whole bunch of numbers to dial and opt out of things i did that changed settings switched off my phone and on again i had this fight with them until 12 a clock on Sunday afternoon i had no help from the staff nore the Manger i spoke to they told me that all that they can do is log a call to there technicians whom i am still waiting for a call from. The messages only stopped when i recharged again so does this mean that Vodacom is going to do this every time i run out of DATA the problem is still not fixed and when i said that i am going to go to another network i got told i can do what i want so they are not even trying to keep me as a customer after being with them my whole life i think its time i part ways with Vodacom and join another family telkom promise good this i think i will start there. YOU HAVE LOST A CUSTOMER DUE TO YOUR STAFF AT YOUR CALL CENTER BEING SO UNHELPFUL AND NON-CARING .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
As per our recent interaction,
Your query has been addressed.
Warm regards,
SS
Dear client,
As per our recent interaction,
Your query has been addressed.
Warm regards,
SS
