Spam SMSs and Appaling customer service

Item: Vodacom
Rating: 1
Author: Tendai C

I've asked Vodacom's customer support on Twitter over 6 times now to stop them from sending promotional SMSs to me since October 2023. I keep on getting SMSs even after they say they've removed my details from their system. I have been told to be patient but I find it unreasonable to be patient for an issue that should have been resolved months ago.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Jan 2024, 07:41

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Jan 2024, 07:41

Official

Tendai C's updateReviewer Update

19 Jan 2024, 11:37

The Twitter team got back to me on Wednesday and let me know that the issue has been prioritised.
It's 2 days later and I'm still getting the "team will be in touch" responses. This issue is clearly not being prioritised, seems as if "prioritised" has a different meaning compared to most people

Tendai C's update19 Jan 2024, 11:37

Reviewer Update