Spam phone call

I received a call from a lady (name unknown) who told me she was calling from Vodacom and that due to being a vodacom contract customer for so many years I am being given 5gig data extra added onto my current contract as well as a free vodacom wifi router which will be sent by couriered to me. I queried the validity of this as I have been conned in the last few months on exactly the same thing from someone claiming to be calling from Elite Mobile, which ended up being a ****. I was assured that this person is calling from Vodacom, that all calls are recorded and that this is not a ****, that this is legit and legal, who was confirmed by a "manager" as well. After waiting since 11 August for the router to be delivered to me, by RAM hand-to-hand couriers, ref. No. K ********** , and still not having received it to date, I called RAM who advised that it will not be delivered to me, but is not allowed to disclose why and I must call Vodacom. I called and spoke to Dinajatso, ref No. 1- ********** ********** , who advised that an account for a wifi router has been opened on my account. I want this account to be cancelled with immediate effect and any monies that may have been taken off my account *******LY, be reimbursed.

I also want a statement of my account since the beginning of the year, as I have not received one this year so far. I would like this resolved within the next 24 hours, failing which, I will be taking this matter to a higher level and will move to another service provider.