TA
TB A

1 reviews | Active since Jun 2018

04 Aug 2020, 06:15

Spam Calls and Empathy

Despite my parents paying for my cell contract since circa 2010, I still receive incessant phone calls asking me to upgrade, offering me deals and generally spamming me with nonsense.

Vodacom is above Truecaller. And above working hours, it seems. Despite repeated requests to not receive these spam calls daily, I receive them before 7am and after 5pm almost everyday. I can't imagine the abuse Vodacom's call centre operators face after bypassing caller ID at 6pm to be met with someone exhausted after a day's work and simply not in the mood to deal with "exclusive deals".

My patience has run dry, but I feel the most for people dealing with the abuse because Vodacom insists on shoving unwanted "deals" down their (existing!) customer's throats.

Call me when you want to offer me an actual deal.

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 07:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team