TS
Teresa S
1 reviews | Active since Nov 2020
21 Aug 2024, 17:01
Spam calls
I have multiple contracts with vodacom. I have always been very happy with their service. How do they repay me? By spamming me with 3 to 4 calls DAILY from their call centre. Vodacom has excellent service through multiple platforms; app, website, call centres and walk-in service centres. All of these give excellent service when you reach out. Why would they then punish me by spamming me with call centre calls? I know how to reach them. As a loyal client for over 20 years, ahould i concider a different provider to escape the cheap and desperate marketing?
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Replies (1)Vodacom's replyOfficial
22 Aug 2024, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply22 Aug 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
