BS
Beau-Dene Strydom

1 reviews | Active since Apr 2017

19 Apr 2017, 20:29

Spam and Content subscriptions

<p>My mother-in-law is constantly receiving SMS from spammers and ********. </p> <p>She upgraded her a phone about 3 weeks ago and has now been sent a message:</p> <p>Confirm your request for Smartphone S7 and R7/day new SIM R7.00 per day. Reply "Yes" to confirm/"No" to cancel,free SMS.</p> <p>Now she has obviously never requested this nonsense, so why is she receiving this? </p> <p>How do I stop this? The information on the My Vodacom site shows us how to View Content Services but her account does not show this option yet clearly she has this issue.</p> <p>Vodacom we expect a solution for this! We know You along with other companies sell our details... so yes this is your problem.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Apr 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Apr 2017, 08:12
Official

Good day,

Please forward your complaint to WASPA on *** should you wish to dispute any WASP/Content subscriptions on your line.

You may also visit https://waspa.org.za/

Regards,
RM

Best regards,