AG
Arthur G
1 reviews | Active since Jan 2012
11 Sept 2018, 09:01
Spam
How do I stop Vodacom spamming me? Every two days I get am SMS telling me that I have no Internet bundles and trying to get me to buy one. There is supposedly an opt out. But I have now sent "END" to 136 THREE TIMES. I have also called customer support, But the spam SMSs continue. It also seems that Vodacom refers to manage its customer "service" by not having an email address or even an online form. I did think that I had found an address at one stage. Only to then get a message that it was unavailable.
It's very simple. I KNOW that I don't have an Internet bundle. That's because I don't want one. I can get data far more cheaply from another vendor. So stop spamming me!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Sept 2018, 09:19Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Sept 2018, 09:19
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Sept 2018, 16:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, all notifications have been removed.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2018, 16:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, all notifications have been removed.
Regards
Vodacom Consumer Website Team
Best regards,