So...vodacom After ...

Item: Vodacom
Rating: 1
Author: herman K

So...vodacom After my complained here last week...and mailimg yiur legal dep As to why my acc was handed over but my balance on statement is 0.00..i have not recieved any feed back..no phonecall...no email..nothing SO...I HAVE DONE MY. SHARE TO TRY AND SORT YOUR ACC PROBLEM OUT..TAKE ME TO COURT...I AM.WAITING

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Jun 2023, 12:05

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply12 Jun 2023, 12:05

Official

Best regards,

Vodacom's replyOfficial

13 Jun 2023, 09:02

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the billing had been suspended and resumed on 8 June 2023 hence the zero invoice amounts and the zero balance.

Account Number: I*** Resume billing completed.

ITC will be updated with normal monthly submissions.

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply13 Jun 2023, 09:02

Official

Best regards,

So...vodacom After ...

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