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nemangwe N

1 reviews | Active since Sept 2010

28 Feb 2019, 09:19

South Coast Mall has the best Vodacom Shop

Best Vodacom Shop in SA is South Coast Mall. Juanita was amazing and did everything after I had 3 months dealing with Vodacom and a wasted visit to Shelly Centre. The Vodacom internet is useless, getting anyone to answer 082 135 is an impossible. Eventually I got a call-back but she cut the call because it was time for her tea break. I receive 5-10 SMS's every hour requesting feedback on your service and requesting my rating of Vodacom stores. I can't respond because I am trying, you keep keep sending more messages that block my phone. This is MY phone and you have NO right to bombard me with spam. I have even tried to block the SMS's. I beg you to stop sending me SMS's asking for my rating of Vodacom service. What service? The only service is having a good Vodacom Shop close by. Close 082 135. Never answered. Forget call-back. Close the vodacom4me website as the only solution it offers is "Solve your own problem". You could save megabucks if you got rid of these "customer services" that only senior management think are functional. It is obvious that management have never tested Vodacom Customer Service.

0
Replies (4)
Vodacom
Vodacom's reply28 Feb 2019, 11:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team      
Vodacom
Vodacom's reply28 Feb 2019, 12:35
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that a request to have you removed from all marketing databases have been submitted. Please accept our sincere apologies for the aggravation caused.

Regards
Vodacom Consumer Website Team
nN
nemangwe N's update04 Mar 2019, 12:06
Reviewer Update
I am happy. Thank yu, Vodacom
nN
nemangwe N's update13 Mar 2019, 19:45
Reviewer Update
You are still sending me text messages. I don't want your spam on my phone. Please do not make this a private response.