LD
Liz D

1 reviews | Active since Mar 2009

04 Nov 2015, 09:06

Sour Award goes to Vodacom

In November 2010 FIVE years ago now Vodacom first responded to my query about lack of cell phone coverage in the area. I also have the full correspondence over the last 5 years. Running a guesthouse, cell phone contact is crucial for my guests. For 5 years I have been told the same story: a site has been identified for a new mast but ... they have to get permission from the property to erect the mast, plus get all the stakeholder buy-in (Telkom? Eskom?) and then still build the mast. In the mean time those with Vodacom contracts have no coverage - a breach of contract? Very poor service indeed.

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2015, 14:01
Official
Hello lizdel,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team