SOS Vodacom Management !!!

I am trying for the last 4 months to cancel a Vodacom Contract for my retired mother, 76 year-old, living in a retirement village.

Three data contracts as well as a 120 min per month airtime contracts have been added to her Pay as you go contract over the last few years.

I have been in a store and was referred to the cancellation dept, a certain Rodney promised it would be cancelled on 31 Oct 2023, needless to say nothing happened, he even spoke to her to confirm the actions.

My wife took mom in to Clearwater Vodacom on 3 December - after 2 hours in the store all was promised and nothing happened.

The 120 min contract goes back to a previous domestic worker which left her service in 2015! She is paying at least for 8 years for someone else. The 3 data contracts were sold by Vodacom’s agents, easy to target the elderly, 5gig/ month on 3 seperate phone numbers, i presume it was these small data routers, none of them in her posession or being used, please do check on them. These add-ons are also running for years.

My back is against the wall, it is impossible to get customer service, R422 pmx 12 x 8 years = R40 512 wasted.

Can somebody in management please contact me, *** during office hours?

Sincerely

Dr Neil Mouton