Sorting out my signal problem

Ive phoned Vodacom on the 27th of October to ask to speak to a relative department, the lady that I spoke to said that she can’t transfer me to that department all she can do is open a ticket, with acknowledgement from her I will get a email and sms to state that she logged a ticket with the reference (still waiting) for that department to call me, the next day she phoned me and said that they will phone me during the day, I phoned them again but I just can’t get my problem sorted out and I cant get hold of anyone to speak to as this new tobi thing is all options these days and being transferred the whole time to a department is crazy, and its not the first time having this problem and have to do this and then its only getting sorted out, im really not happy