SORT YOUR MESS AS I WON'T PAY FOR YOUR ERRORS OR MORE

21 November 2022 I received an sms saying that the amount to be debited from my account is R411.90. I normally pay R218.90. The same day I contacted Vodacom to explain to me how I ended up with the amount of R411.90. I was told after I requested a recording of the day I phoned and requested my insurance to be activated. Then the truth came to light that it was a system error that activated insurance on my behalf without my consent or my knowledge. Victoria promised to get credit and remove the insurance amount. *** 2022.

On the 25th of November 2022, I was doing a follow-up regarding this error. Spoke to Thembani, and I only find out that the credit reference will take about 20 - 30 days let me remind you that my debit date is in 2 days' time. I told Thembani that I will not have more than I normally pay as that is the reason I ended up canceling my insurance in June 2022. I asked Thembani to escalate the matter and even asked supervisor's email so I can also make my effort regarding this. I sent an email on the 26th of November 2022 to ***, but no one bothered to get back to me let alone confirm receipt of my email. ***:54

On the 28th of November 2022 asked for assistance after noting that Vodacom tried to debit R411.90 and could not go through because I have less amount of money. Spoke to Itumeleng who assisted me to make a payment through my Bank App and it went through. I asked to be put through the insurance department. ***:56

On the 28th of November 2022 spoke to Nontlantla following up on the error amount that was done. Nontlantla said I must do a follow-up in 14 - 30 days' time for it to be sorted. ***:56

Today the 2nd of December 2022 I received a short automated call saying that I owe or am in arrears. Again I contacted Vodacom spoke to Fikile at 12:44 she had no idea of what I was talking about then I asked for supervisor. ***:44

A supervisor by the name of Cedrik a calm gentleman was prepared for me as I asked him to open up my account and it was open and heard my story. But what is strange is he said my query was not logged on their system the guys that were helping me took a longer route to solve the matter. He said he will assign the matter as a critical one since I have been the one contacting Vodacom and even promised to do a follow up on the email that I sent on the 26 of November 2022. Ref and nbsp no.:***. The question is who will be responsible for penalties after this mess is cleared?

I am fed up with Vodacom as this is the 2nd blow. Not so long ago these people changed my banking details and I noted in the evening that they have not debited from my account as they normally do. I paid via my Bank App and the lady who was helping me at the time requested a credit to avoid penalty fees. I have a credit score to maintain and this is not healthy for me.