1 reviews | Active since Dec 2011
SORT my invoicing amount out now!
<p>Can you please help me sort out my upgrade and account.</p> <p>This is my reference number for my upgrade: REF# ********** 51</p> <p>I upgraded on the 17th June. i was on a sim only contract and renewed the same contract with extra add on's for a slightly cheaper rate. however i was billed R208 in July and now i see online i will be billed the same for August.</p> <p>The price i was paying was R139pm. the new price should, if i recall correctly is R129pm. (R200 airtime and 1gb data)</p> <p> </p> <p>I have email, i have complaind on social media and they said the issue will be sorted but it has not. i have already been sent the the billing amount of R208 for AUGUST! this shows that you did not take meseriously. i am sick of getting in touch with your call center who does not sit with anyone from your finance department or marketing department! you are not sorting out the ****ing issue. what if the roles were reversed and I did not pay you? I am going to sue you guys if this is not sorted out! here is another reference number for my last customer care request: Your reference number is: 1- ********** 1260.</p> <p> </p> <p>Regards,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dont ***ken send me a automated reply! on top of that you say someone is going to contact me but no one does.
Dont ***ken send me a automated reply! on top of that you say someone is going to contact me but no one does.
STILL not sorted and still no call. I dont want someone from your call center to call me. get me someone who can sort this out!
STILL not sorted and still no call. I dont want someone from your call center to call me. get me someone who can sort this out!
WHAT BULL**** SERVICE! still not sorted. how ***ken difficult can it be to correct YOUR damn mistake. fix your blady mistake now! you have my details dont ask me to mail it to you again !!
WHAT BULL**** SERVICE! still not sorted. how ***ken difficult can it be to correct YOUR damn mistake. fix your blady mistake now! you have my details dont ask me to mail it to you again !!
