HR
Haresh R

1 reviews | Active since Dec 2011

17 Aug 2016, 07:55

SORT my invoicing amount out now!

<p>Can you please help me sort out my upgrade and account.</p> <p>This is my reference number for my upgrade: REF# ********** 51</p> <p>I upgraded on the 17th June. i was on a sim only contract and renewed the same contract with extra add on's for a slightly cheaper rate. however i was billed R208 in July and now i see online i will be billed the same for August.</p> <p>The price i was paying was R139pm. the new price should, if i recall correctly is R129pm. (R200 airtime and 1gb data)</p> <p> </p> <p>I have email, i have complaind on social media and they said the issue will be sorted but it has not. i have already been sent the the billing amount of R208 for AUGUST! this shows that you did not take meseriously. i am sick of getting in touch with your call center who does not sit with anyone from your finance department or marketing department! you are not sorting out the ****ing issue. what if the roles were reversed and I did not pay you? I am going to sue you guys if this is not sorted out! here is another reference number for my last customer care request: Your reference number is: 1- ********** 1260.</p> <p> </p> <p>Regards,</p>

0
Replies (4)
Vodacom
Vodacom's reply17 Aug 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HR
Haresh R's update18 Aug 2016, 06:43
Reviewer Update

Dont ***ken send me a automated reply! on top of that you say someone is going to contact me but no one does.

HR
Haresh R's update22 Aug 2016, 12:54
Reviewer Update

STILL not sorted and still no call. I dont want someone from your call center to call me. get me someone who can sort this out!

HR
Haresh R's update25 Aug 2016, 13:01
Reviewer Update

WHAT BULL**** SERVICE! still not sorted. how ***ken difficult can it be to correct YOUR damn mistake. fix your blady mistake now! you have my details dont ask me to mail it to you again !!