TS
Thato S

1 reviews | Active since Jun 2015

18 Dec 2021, 06:39

SORRY WILL NOT PAY MY BILLS

This company's contact centre has the most disgusting service. In August and Septembet I activated reccuring 100minutes nd 3gb data, in October i called to have them deactivated and was told that they'd been deactivated. To my surprise the same services a were allocated and billed in November, so i called again to have them deactivated. In December again tjey were allocated and obviously billed, so i called to again to have them deactivated. It's mid December, i go through my billing, they are still there, i called the contact centre again and all that they could say is "we are sorry, we will make sure that they are removed" SORRY WILL NOT PAY MY BILLS YOU ****S!!! I don't want those stupid minutes again in January bcos i don't have money to pay y for them. I cant wait for this stupid contract to end.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2021, 12:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team