Sorry sir it is 5 o clock??
<p>After battling for three hours to get somebody to assist me with an account problem, I was told at 17h01 that nobody will assist me further and that I should phone back tomorrow at 08h00 to receive further service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As nobody has phoned me by 10h00, I proceeded to phone Vodacom myself. The lady at collections said unfortunately she could not assist due to the system putting my acount on hold. This is despite paying the amount due on 31 March 2017. 10 days later, the system decides you are overdue and sends you a sms that says you must send PTP to 31050. But because your service is suspended already you can not send the SMS. So I paid this morning and I received a confirmation of payment and a SMS to ask if I am happy. But because myservice is still suspended ,you can not reply NO to the SMS. Pity I recently upgraded. Should have migrated elsewhere
As nobody has phoned me by 10h00, I proceeded to phone Vodacom myself. The lady at collections said unfortunately she could not assist due to the system putting my acount on hold. This is despite paying the amount due on 31 March 2017. 10 days later, the system decides you are overdue and sends you a sms that says you must send PTP to 31050. But because your service is suspended already you can not send the SMS. So I paid this morning and I received a confirmation of payment and a SMS to ask if I am happy. But because myservice is still suspended ,you can not reply NO to the SMS. Pity I recently upgraded. Should have migrated elsewhere
It is 13h15 now and even after receiving payment and acknowledging it, I still dont have service. To top it all, I was told I will be charged R10 per line for reactivation. Still no phone call. I am beginning to think Vodacom is on a "let us lose customers drive"
It is 13h15 now and even after receiving payment and acknowledging it, I still dont have service. To top it all, I was told I will be charged R10 per line for reactivation. Still no phone call. I am beginning to think Vodacom is on a "let us lose customers drive"
Dear Pierre,
As discussed your query has been addressed.
Regards,
Cassandra
Dear Pierre,
As discussed your query has been addressed.
Regards,
Cassandra