Sorry, process says no!

<p>I requested an upgrade through Vodacom online on Friday 2 June 2017. I specifically requested a nano sim to be included int he delivery and this was confirmed by the agent, Celeste.</p> <p>The phone was delivered on Tuesday 6 June, without the sim card. I called Vodacom Online straight away and was told by the first agent that they are no longer delivering sim cards and would need to go purchase one instore. Vodacom would refund me. She got Celeste to call me back and Celeste told me that the sim should have been included but there was a system error and the couriers weren't receiving the instruction to include the Sim card. </p> <p>On 7 June, I called the call centre again and spoke to a supervisor. She told me that they could only have a sim delivered to me within 14 days. You guys can deliver a phone in 3 working days but not a sim. I was told by the supervisor that this was due to the process of it 'only being an upgrade' and 'only a sim card'. Quite honestly, i can take my upgrade elsewhere. </p> <p>The whole reason for ording on Vodacom online was so that I did not have to go into a store. All I hear from your consultants is how they "understand my frustration" and "hear my concerns". Excellent coaching by your team. That being said, it feels pointless and even more annoying when the team hides behind 'pricesses' and actually offer zero options for meaningful resolution.</p> <p>Empower your staff to actually offer meaningful resolutions. Highly annoyed by this disgusting level of service.</p> <p>Currently reviewing my options - its either suck it up and go instore, or cancel within the 14 days cooling off period. I will await to hear how you intend to resolve this. </p> <p> </p>