Sorry for your loss please pay us R12,790.22

So... Both my parents passed away in a month, we contacted vodacom to cancel their contracts, and were asked to email relevant documentation to ***, good service getting back to me within an hour, stating to cancel both the accounts we have to pay R12,790.22 within 30 days to cancel the contracts. Ridiculous if you ask me!!! You would think a company as big as Vodacom would have insurance ect for instances like this! I am mortified that they just don't care about their customers - trying to squeez out just a little bit more. Let me just say Vodacom has lost another customer, I WILL spread the news far and wide!