Soooooo Disappointed

I have never in my live been so disappointed with Vodacom. I need to pay my account and arranged with Vodacom on the 5th of Feb to take the amount via debt order. They said that there is an debtorder in place for the 11th of Feb. On the 10th I phone to confirm. On the 11th nothing went off and my phone was still blocked. I again phoned just to find out that no debt order was in place. I cant go to town to pay cash. Now I have to wait untill the 18th. And I need my phone. Now I am having problems due to Vodacom not doing there jobs. That is unacceptable.