SOOO DISSAPOINTED !

Hi, In old days 15yrs ago, you called 135 and got through to a human immediately. Today it takes 15min to press this and that. Since Monday I have been trying to get through to the correct department, no one seems to know what is going on. It is now Thursday and I am no where near getting the help I need. It got so bad that this afternoon after my 50th call to Vodacom I had to hear people laughing and chatting while I was on the line.....but no one heard me shouting out please help! It says all your calls are recorded well I would love you to go through them !!! My problem is I got told I had an upgrade due to me on the 1st March 2021. Then I get told that no I am not due till 1st August.....then I get told by another agent that yes I can get an upgrade and it is cheaper online to order my new phone and contract. So I finally put the order through on Monday morning, cancelled my two extra minutes and data, but then still get a quote for these included. Since Monday spending the entire morning on the phone to Vodacom, I am still trying to sort this out, as I am not accepting a quote for things I have already cancelled 4 days ago. Once again for over 3 hours I have been trying to sort this problem out and get NO HELP what so ever......I am sooo mad......I feel like cancelling my entire contract with Vodacom as I have never known such bad service with Vodacom. I am so upset as I have only been sooo happy with Vodacom and recommended them to all friends and family.......please can someone contact me so that I can restore my faith in Vodacom. I am so upset with Vodacom....in old days you would call 135 and get put through to a human immediately, now it takes you 15min to finally get through to someone. Last week I was told by an agent that on 1st March 2021, I was due to for an upgrade, so on Monday morning I called and was then told no I was not due for an upgrade till August, then told no I could ..... very confusing. However I ordered an upgrade with a phone, but said I want to cancel the extra monthly minutes and data before I upgrade. Which I did immediately on Monday morning.....I then get a quote from upgrade department with the extra monthly amounts. I am not accepting this as I want it removed before I accept the phone and the upgrade. Since Monday I have been trying to sort this out.....it is now Thursday and I am still no where in receiving help ..... it got so bad that the entire afternoon I have been trying to sort this out through 135......that I feel like I am going insane with the bad service I am receiving from Vodacom. It was so bad that by the time I had been put through to the 3rd person....all I heard for 10min was laughing and chatting and no one answered me......I could hear them, even with my screaming and shouting no one answered. Please please can someone answer me and help by calling me so I can resolve this once and for all...... I have always been so happy with Vodacom and have told all friends and family to join the Vodacom family.......now I am so upset I could cancel all my contracts with Vodacom as this is beyond annoying and frustrating.