Sony Z5 Brand new phone

Look at my previous report to just highlight that nothing is been done - another week gone by?<br> Pathetic, Utterly disgusted, Poor, No idea what Customer Service is about, Dishonest, Try to always shift blame on Customer even if I have documentary proof.<br> Repairs department dysfunctional, <br> JUST ONE BIG MESS - STAY AWAY AS FAR AS YOU CAN!!!!!