RK
Ravi K

1 reviews | Active since Feb 2010

19 Feb 2015, 11:48

Sony Xperia Products

I would like to bring to your attention my disappointment in your service. I booked my phone in for repairs at Vodacom Canal Walk, 2 days ago I received a sms: job number *** has been dispatched to Vodacom Century City and that's all. I went to the store yesterday they informed me that the phone is beyond repair due to liquid damage and I should contact Sony re-warranty. <br> <br> My issue is firstly no contact regarding the phone issues other than the sms, secondly I bought the phone from Vodacom not Sony, you are my face and my contract runs through you not your supplier, I expect that you deal with Sony on the issue as it is a water resistant phone, why would I buy a Sony Xperia then !!!!<br> <br> Now after calling Sony they say I should contact SSS Cellular to test which is in Johannesburg....I am in Cape Town and Vodacom Canal Walk sent the phone to Johannesburg, I dnt understand how Vodacom doesn't do that check !!!<br> <br> So disappointed with service, once I am done with this contract I will be done, after being a loyal customer for more than 10 years....

0
Replies (1)
Vodacom
Vodacom's reply19 Feb 2015, 14:16
Official
Hello Rkara001,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team