WL
Wendy L

1 reviews | Active since Jul 2016

16 Sept 2016, 10:00

Sony Xperia M4 Aqua

<p>Gave in a 6month old phone to be repaired twice.</p> <p>Device reboots itself, wipes everything and don't want to update applications or install applications. First time all my data was also erased and Vodacom refunded me.</p> <p> </p> <p>My problem is now, I gave it in for repairs at Vodaworld in Midrand, they told me the motherboard was replaced. Yesterday I arranged for someone to collect my phone because I live far, and today when I wanted to use it but I noticed that the phone was totally exchanged.</p> <p> </p> <p>My phone was not even 6 months old. It was in a great condition. Had no scratches on and had a brand new screen protector on for the value of R175.00</p> <p> </p> <p>The relacedment phone I received is scrached and doesn't even have a screen protector on. I want to stop my contract at Vodacom because service like this is unacceptable. I pay for a brand new phone which I took care off only to receive a second hand phone in return because the problem couldn't be fixed!!!!!!!!!!</p> <p>I wrote a few reviews to Sony Mobile to, but their service is so poor no one haven't even responded.</p>

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team