JJ
Janus J

1 reviews | Active since Oct 2015

06 Dec 2015, 19:36

Sony M2 AQUA Repair - Still not working

After logging my original complaint on Fri 30 Oct - here is part 2 of the story (Vodacom Job# ***6)<br> <br> I got the phone back a day or 2 after writing my original complaint. Original issue sorted out, then I noticed the internal speaker was not working properly.. guess what.. back to Vodacom... back to JHB on the 13th of November.<br> Got the phone back on the 24th, everything looked like it was working fine. Until yesterday when the phone got wet again for the first time. It is now dead.<br> I know for a fact that before it went to JHB for all these issues it was 100% waterproof, but obviously in the process of them replacing the sim card reader, breaking the screen, fixing the screen, breaking the power button, fixing the power button, breaking the speaker and fixing the speaker.. it was now obviously not waterproof anymore.<br> <br> So I would like to know what you guys intend on doing now? This handset has been problematic from the get go and the technicians working on it did more harm than actually fixing anything.<br> <br> I don't want to hear that my warrany doesn't cover water damage and I don't want to hear that I must take it in and have it sent to JHB again..<br> I have really had enough of this

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2015, 07:20
Official
Hello feeder182,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team