Sony M2 Aqua Repair - Still a problem

This is now my third complaint in 2 months for the same issue...<br> <br> After booking my device in on 8 Dec (for the third time), I was told on 17 Dec that it would be replaced and that I would be contacted when it is ready. <br> <br> So I just phoned for a status update and I have just been told that the device has been repaired - not replaced? And why do I not have it back yet? According to your terms and conditions, turn around time for a repair/exchange is \21 calendar days Worst Case Scenario".<br> <br> It is now 21 days since I booked my device in and nobody even knows what the status is?<br> <br> Your service is still very disappointing.<br> I need an answer today.<br> <br> """