Sony M2 Aqua Repair - PATHETIC!

I have not even been contacted yet since my last complaint. I have sent 2 emails which have both been ignored, I phoned the Vodacom repair center again today where I was told that my phone is in the quality assessment process - the same thing I was told 2 and a half weeks ago.<br> What I would like to know is: <br> 1. After receiving 2 emails from 2 different Vodacom employees, stating that my phone has been REPLACED by the manufacturer on 17 DEC, how are you now saying that it is being REPAIRED?<br> Were you planning on keeping the replaced device for yourselves? Or was I just being **** to?<br> 2. In your T's & C's it states that a repair takes \21 calendar days worst case scenario". Not \""21 days"