JJ
Janus J

1 reviews | Active since Oct 2015

30 Oct 2015, 11:48

Sony M2 AQUA Repair

I handed in my phone on 14Oct after it stopped reading the sim card. I was told it had to be sent to Sony in JHB to check it out.<br> <br> So after a couple of days I got a message stating that the phone has been repaired and got sent back to Vodacom. Then another day or so later when I asked when I could get it back, I was told that when the phone got back to Vodacom, they realized that the dial pad didn't work - so they sent it back to Sony.<br> <br> A week later when I asked for a status update again, I was told that they repaired the device and sent it back to Vodacom - and guess what? At Vodacom they saw that now all of a sudden the phone's power button doesn't work. <br> <br> So I would really love to know A) how qualified these people are that are doing the repairs and B) how long this circle of pathetic service is going to continue? <br> <br> Surely you get to a point where you realize that it might be uneconomical to repair? Especially when it was your \repairs"that did most of the damage??<br> <br> Please sort this out.<br> JOB Number: ***6<br> """

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2015, 12:26
Official
Hello feeder182,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team