Sony Experia Z3

HOW LONG DOES IT TAKE FOR VODACOM TO WORK A CLAIM THROUGH ON 28 OCT I BEGGED FOR ANSWERS ON HELLO-PETER TO VODACOM VINCENT AND VODACOM BEACON BAY AND TO DATE I HAVE HAD ONE PHONE CALL FROM VODACOM A DAY OR TWO AFTER THE COMPLAINT ON HELLO-PETER AND NO RESULTS ITS BEEN NOW ALMOST A MONTH AND NO FEEDBACK, THE PHONE GOT RAIN WET, IT IS A WATERPROOF PHONE AS ADVERTISED HOW LONG MUST I STILL WAIT AND SIT WITH OUT THE BENEFITS OF PHONE AND CONTRACT LINE, DO I NEED TO SEEK LAW ADVICE OR PUBLISH IT IN ALL SOCIAL MEDIA OR WHAT DO I NEED TO DO TO GET SERVICE? SURELY THE PHONE SHOULD HAVE A 1 YEAR WARRANTY ON WATER DAMAGES AND SHOULD BE REPLACED ACCORDINGLY AND I WILL STILL ASK WHY DOES THIS PHONE GET ADVERTISED AS WATERPROOF IF IT CANT LIVE UP TO THE STANDARDS OF GETTING RAIN WET. IN THE END THE PHONE GOT RAIN WET AND NOT TAKEN TO THE DEPTHS OF THE SEA!!! :-(